Inbound Numbers
Inbound 13/1300/1800 Services
GlobaltekVoip provides 1800, 1300 and 13 virtual inbound numbers for business customers.
Business use Inbound services as a way of providing easy contact with customers, suppliers and others. Inbound services are a powerful marketing tool for your products and services.
Inbound Types
Inbound 13
Inbound 13 is a short easy to remember 6 digit number for customers to call your business at local call rates. The Australian Communications and Media Authority or ACMA regulates the use of 13 number. The cost of each number depends on the demand and memorability. Generally it starts at $250 upwards. Once you have acquired the rights of use to your 13 number, GlobaltekVoip will get it activated for you.
Inbound 1300
These numbers are 10 digit inbound service. They can be setup in countless ways to suit your exact business needs. Your customers will easily reach you through a single number whether you run a home office, work at multiple locations or completely mobile. The calls are redirected to your preferred phone lines based on the caller's location, during working hours or your availability.
Inbound 1800
1800 numbers are ‘Free Call Numbers’ which are widely-recognised as Australian business numbers. This virtual inbound service helps manage your calls more efficiently by redirecting them to your existing phone services.
Features & Benefits
Geographic Routing
Geographic routing is based on the location of the caller. it can be configured according to state or district, exchange or even post codes of the caller providing business control over where and how calls are answered.
Day & Time Routing
Business use Day and Time settings to respond to callers according to standard business hours, send calls to voice mail or another call centre during public holidays. it can also be used for customised call plan as per your needs.
Overflow Routing
This feature is helpful when an alternative call treatment is required e.g if your call centre is busy, incoming calls are diverted to another destination. You can choose different call treatment for busy or no answer. You can even distribute your call traffic over two or more answering locations in any volume ratio you need. You have control.
Full Portability
Inbound numbers can be easily transferred to GlobaltekVoip. Just let us know if you want to have control over your existing inbound number. We will organise the transfer from your existing carrier to our enterprise grade network.